FOOD SAFETY:

Safety is always our number one concern!
We at Air Concierge go beyond industry-standard principals to operate our company safely.

Our clients should be assured that we place their safety and the safety of the flight crew members first and foremost. Air Concierge begins by ensuring that our catering is made from products acquired from only the most recognized purveyors that have proper documentation regarding their supplier's food sources. This is an important first step in ensuring product quality, presentation and value to our clients. Air Concierge then adheres to the State of Florida Department of Business and Professional Regulation food handling policies and procedures.

Delivery Logistics :
The most common parties handling the catering or controlling access to the catering are:

1. The catering company and delivery personnel
2. The FBO and line crew
3. The flight crews

Recently the FAA has changed ramp access procedures in an effort to improve passenger and crew safety, which has restricted delivery vehicles from the aircraft operations areas. Unless this regulation is changed to allow our delivery vehicles access to the ramp, all catering is delivered to the FBO or designated facility by the party requesting the catering. This is a critical point in the chain of custody process, because the receiving party now assumes control over the catering. Once the catering is checked for order accuracy, it is signed off as complete and is either:

1. Taken by a representative of the FBO or delivery facility. The catering is either immediately loaded onto the aircraft or stored in a suitable location such as a refrigerator or galley supply area. OR
2. Delivered by our personnel to either the aircraft or a suitable location as directed by the receiving party.
3. Responsibility is then transferred to the FBO or receiving party.