Order Processing :

Order Placement:
Customer service availability; by phone or by fax.

Click here to download our fax order form in printable format

Click here to download our menu in printable format
You will need Acrobat Reader.

Billing Policies:
Air Concierge accepts AMEX, Visa, Mastercard , Discover and AvCard.
Credit application inquiries can be made by email. sal@airconciergeinc.com
Click here to download our credit application in printable .PDF format.

For customer service, billing or invoice questions please contact customerservice@airconciergeinc.com

Special Requests: (Charters, Sport Teams, Entertainment personalities) Please send itinerary and special requests to customerservice@airconciergeinc.com, or fax them to us.

ASAP Orders:
Turnaround for ASAP orders is completely dependent upon available time constraints and delivery time.

Bulk Packaging:
The manner in which the catering is packaged is determined by how it will be served to the passengers. If there is a flight attendant or cabin attendant onboard the aircraft, the catering will most likely be packaged in "bulk" and be assembled once airborne, with the meal being served on fine china. In this instance, the catering is placed in multipurpose oven tins or microwavable containers for the applicable warming device and/or sealed in plastic containers and bags.

Pre-plated Presentations:
Pre-Plated meals are generally requested when the passenger count is high and the catering order is complex. This allows the flight attendant to serve all of the passengers at the same time and focus on passenger service, rather than the assembly and presentation of the catering.

Executive trays:
Trays are popular and are used whenever there are several passengers who will consume the same meal appropriately sized. Trays reduce the amount of space needed to table the catering and allow that space to be used by the passengers to work or enjoy the catering. Silver trays are the most popular and typically serve 2-3 passengers. This service is also available for individual presentations. Tray service is not recommended on non-flight attended aircraft when passenger count is high.

Box Meals:
Without a doubt, the box is the most popular style of packaging due to its ability to hold a complete meal in separate compartments. This packaging is the backbone of the industry and is used for the primary meals (breakfast, lunch, and dinner) due to its compact nature and the ability to completely separate items. Box meals can have hot or cold compartments, and can deliver an excellent solution to non-flight attended aircraft regardless of passenger load. Additionally, they provide for quick clean up and minimize spillage - which can be hard on your aircraft interior.